We like to keep it simple:
Free shipping on all orders over $60. $9.90 flat shipping on orders $60 or below.
How does the process look like?
Many roasters roast their coffee once per week and some roast several times per week. You can find a roasting schedule in the description of each coffee. After roasting, your order will be sent out within 24 hours after a batch is ready.
For example, if you place an order for 1kg of Graceland by Grace & Taylor (one of our favourites) on Saturday, our friends at Grace and Taylor will collect their orders and roast freshly for you on Monday. When the coffee cools down, it will be packaged right away and sent straight to your door.
Most destinations will require 1-3 days of shipping. However, another day in transit has to be expected for very long distances, such as Brisbane to Perth, Perth to Tasmania or Melbourne to Darwin.
In case something does go wrong
We make every effort that you will receive your coffee as quickly as possible. If you, however, experience delays (your order has still not arrived 5 business days after the respective roaster’s roast day), please reach out to us at email@example.com. We will sort it for you. Please add your name and order number, so that we can look up your case and help you quickly.
Please note that your coffee may be shipped in several deliveries. If an ordered product is missing, please get in touch with us immediately via email.
When you place or change an order, you will be notified of any delivery fees.
TCN can’t guarantee to fulfil placed orders due to unavailability of certain products. Some products may only be available for a short period of time or can’t be delivered due to a shortage of supply. TCN will get in touch with you prior to the delivery and change your order. TCN cannot be held responsible for such events.
TCN will only deliver to Australian addresses.