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Privacy Policy

The following privacy policy applies to all users of The Coffee Network.

The aim of this policy is to provide users with information regarding the use of their private information, including name, address or other identifiable information.

We take our responsibility of protecting your personal information and privacy seriously. At any time, we treat the collection and use of personal information with the utmost care and respect.

To gain a better understanding of our privacy policy, please read the following paragraphs carefully. It outlines the way we collect, use, protect or otherwise handle your personally identifiable information in accordance with our website.

If you have questions, concerns or criticism regarding this statement, please contact us first at hello@thecoffeenetwork.com.au.

Collection of Information

We collect customer information in order to improve our users’ shopping experience. This includes communication with our users regarding products, services or promotions which we think are interesting and useful to our users.

What personal information do we collect?

The personal information we collect includes name, email address, telephone numbers, postal address or any other information that is voluntarily shared by our users during the registration or order process, participation in competitions or subscription to a newsletter.

How do we use your information?

Primarily, we will use your personal information to process and fulfil orders. In addition, we may use your information in conjunction with analytical usage data to improve our products and services, including product offerings, user experience or other means that may improve the quality of our service.

How do we protect user data?

We use several approaches to protect the personal information of our users:

  1. Our website, including all servers, used to store information is SSL (Secure Socket Layer) encrypted

  2. Our system is regularly scanned and updated in order to minimise the probability of breaches.

  3. We do not store payment information in any of our systems.

  4. We use a payment gateway that is considered one of the most secure solutions in the industry.

  5. Only a small number of employees have access to systems storing sensitive information.

Third party disclosure

We will not disclose your personal information to third parties not directly related to our service.

We may, however, provide personal information to third parties that help us fulfilling orders or improving our service.

In other instances, we may reserve the right to disclose personal information to third parties where we are obliged to do so or in order to protect the rights, property or safety of The Coffee Network, its customers or affiliates. This especially includes measures of fraud protection and credit risk reduction.

Non-personally identifiable visitor information may be provided to other parties for commercial use, including marketing, advertising, among others.

Third party links

Periodically (at our discretion), we may include or offer third party products or services on our website or newsletters. The destination of such third-party links have privacy policies independent from The Coffee Network. Therefore, we do not take responsibility or liability for the content and activities of these linked sites. In any case, we seek to protect the integrity of our services.

Variation

We shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the services and/or any page of this website including the contents of this privacy policy. If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage or as a minimum on the first significant page after entering our website.

The Coffee Network Security Policy

We use Stripe Payment Gateway for its online credit card and PayPal transactions and its site. Stripe is considered one of the most secure payment gateway systems in the industry and is used by industry giants. More information can be obtained from Stripe Payments website.

If you have any questions or concerns about our privacy policy please contact us at hello@thecoffeenetwork.com.au. This also applies if at any time you would like to verify the details you have submitted to The Coffee Network or would like us to delete any of your personal information that we hold on record. Standard security procedures mean that we may have to request proof of identity before we disclose any personal information.